ku91 Terms & Conditions

1. Definitions

The following terms carry specific meanings throughout this document. Reading these definitions will help you understand your rights and obligations as a ku91 account holder.

• "Platform" — refers to the ku91 website accessible at ku91.bio and any associated mobile-optimised version of the same service.
• "Account" — refers to the individual registered user account created on the Platform, linked to one verified mobile number and one Bangladeshi Taka wallet.
• "Player" — refers to any individual aged 21 or above who has registered an Account and uses the Platform for gaming or betting purposes.
• "Balance" — refers to the total amount of Bangladeshi Taka held in a Player's Account, comprising real-money funds and any active bonus credit that has met applicable wagering requirements.
• "Bonus" — refers to any promotional credit, free spin allocation, cashback award, or reload incentive granted to a Player by ku91 under a specific promotion, subject to wagering requirements.
• "Wagering Requirement" — refers to the number of times a Bonus amount must be staked on eligible games before the resulting winnings may be withdrawn to a payment wallet.

2. Eligibility

Access to ku91 is restricted to individuals who meet all of the eligibility criteria set out in this section. ku91 reserves the right to request documentary evidence of eligibility at any time and to suspend or close any Account where eligibility cannot be confirmed.

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  Minimum AgeYou must be 21 years of age or older at the time of registration. ku91 may require age verification documents at any point during your Account's lifetime.
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  One Account Per PersonEach individual may hold only one active Account on the Platform. Duplicate accounts are prohibited and will result in the suspension of all associated accounts pending investigation.
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  Personal Registration OnlyAccounts must be registered in your own legal name and funded exclusively from payment methods (bKash, Nagad, Rocket, Upay) that are registered to you personally. Accounts registered on behalf of another person are prohibited.
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  Accurate InformationYou are required to provide accurate, current, and complete information at registration and to update your Account details promptly if any information changes. Providing false information is grounds for immediate account suspension.

3. Account Registration & Security

When you open an Account with ku91 you create a secure, personal space on the Platform. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account, whether or not you authorised that activity.

ku91 uses SSL encryption to protect all data transmitted between your device and our servers. Despite these protections, you must take reasonable precautions to secure your own device and to avoid sharing your credentials with any third party. ku91 will never ask you for your password through any channel.

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  Password SecurityChoose a strong, unique password for your ku91 Account that you do not use on any other platform. Change your password immediately if you suspect unauthorised access.
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  Suspicious ActivityYou must notify ku91 support at [email protected] immediately if you become aware of any unauthorised use of your Account or any security breach affecting your login credentials.
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  Account ClosureYou may request closure of your Account at any time by contacting support. ku91 may also close or suspend an Account in accordance with these Terms, including for breaches of eligibility, fraud, or abusive conduct.
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  KYC Verificationku91 may require Know Your Customer (KYC) identity verification at any point, particularly before processing withdrawal requests above a defined threshold. Failure to complete KYC when requested will result in withdrawal processing being paused until verification is complete.

4. Deposits & Withdrawals

All financial transactions on the ku91 Platform are conducted in Bangladeshi Taka (৳). ku91 does not accept foreign currency deposits, and no currency conversion is applied by the Platform. Deposits and withdrawals are processed exclusively through the supported mobile wallet providers: bKash, Nagad, Rocket, and Upay.

Withdrawals will only be processed to the same payment method used for the corresponding deposit, and only to a wallet registered in the same name as the ku91 Account. This policy exists to prevent money laundering and to protect the security of Player funds.

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  Processing TimesDeposits are credited to your Account balance instantly upon confirmation from the wallet provider. Withdrawal requests are reviewed and processed within the same business day in most cases, subject to KYC status and payment provider availability.
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  Withdrawal LimitsMinimum withdrawal amount is ৳500 per transaction. Maximum single withdrawal limits may apply and will be communicated to affected Players by the support team where relevant.
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  Failed TransactionsIf a deposit or withdrawal fails due to a technical error on the part of the Platform, ku91 will reverse the transaction in full within 24 hours. Players should contact [email protected] if a failed transaction is not automatically resolved within this period.
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  ChargebacksInitiating a chargeback or payment dispute with a wallet provider in relation to a valid ku91 deposit will result in the immediate suspension of the relevant Account pending investigation. Any winnings generated from disputed funds will be void.

5. Bonuses & Promotions

ku91 offers a range of bonuses and promotional incentives to eligible Players from time to time. All bonuses are subject to the wagering requirements, time limits, and game restrictions specified in the individual promotion terms attached to each offer. In the event of any conflict between a specific promotion's terms and these general Terms and Conditions, the specific promotion terms shall take precedence.

Bonuses are credited to a Player's Account as bonus credit, which is held separately from real-money funds until wagering requirements are satisfied. Only real-money winnings derived from completed bonus play that have met the applicable rollover requirement are eligible for withdrawal.

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  EligibilityBonuses are available to registered Players who meet the eligibility criteria specified in each individual promotion. Welcome bonuses are available to new account holders only and may not be claimed more than once per person.
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  Wagering RequirementsEach bonus carries a specified wagering requirement (the rollover multiplier applied to the bonus amount) that must be completed within the stated time window. Wagering requirements and eligible games are listed in the relevant promotion terms.
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  Bonus ExpiryAny bonus credit and associated winnings that have not met the applicable wagering requirement within the stated expiry window will be automatically removed from the Account without notice. Expired bonuses cannot be reinstated.
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  Abuse Preventionku91 reserves the right to withhold, void, or reclaim any bonus or associated winnings where there is reasonable evidence of bonus abuse, including but not limited to the use of multiple accounts to claim the same promotion, systematic low-risk betting designed to satisfy wagering requirements without genuine game engagement, or any coordinated exploitation of promotional terms.

6. Fair Use & Prohibited Conduct

By accessing and using the ku91 Platform, you agree to use it only for lawful, personal entertainment purposes. The following conduct is strictly prohibited and will result in Account suspension, permanent closure, and forfeiture of balances where applicable.

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  Fraud & Money LaunderingUsing the Platform to launder money, process fraudulent transactions, or fund activity through proceeds of crime is strictly prohibited and will be reported to the relevant authorities.
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  Automated SystemsThe use of bots, automated betting scripts, artificial intelligence tools, or any other automated system to interact with the Platform is prohibited. All game interactions must be performed manually by the registered Account holder.
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  CollusionAny form of collusion between Players — including sharing game outcomes, coordinating bets across multiple accounts, or exploiting peer-to-peer game formats — is prohibited and constitutes grounds for immediate Account closure.
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  Offensive BehaviourAbusive, threatening, or harassing behaviour directed at ku91 staff or other Players via any communication channel associated with the Platform will result in immediate Account suspension.

7. Responsible Gaming

ku91 is committed to promoting responsible gaming practices. We provide deposit limit tools, session time reminders, and self-exclusion options to all registered Players. If you feel that gambling is becoming a problem for you or someone you know, please contact our support team at [email protected] or visit our Responsible Gaming page for guidance. We also encourage Players who need external support to seek assistance from qualified counselling services.

8. Intellectual Property

All content on the ku91 Platform — including but not limited to the brand name, logo, page designs, game interface layouts, written content, graphics, and software — is the intellectual property of ku91 or its licensed content providers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any Platform content without the express prior written permission of ku91.

Game content provided by third-party studios (including Pragmatic Play, Evolution Gaming, Microgaming, Ezugi, PG Soft, and Spribe) remains the intellectual property of those respective studios. ku91 operates these games under valid licensing arrangements and does not claim ownership of third-party game content.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ku91 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the Platform, including losses of winnings or data, even if ku91 has been advised of the possibility of such damages. ku91's total aggregate liability to any individual Player in respect of any single claim shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

ku91 does not guarantee uninterrupted or error-free access to the Platform. Scheduled maintenance, emergency technical work, and events outside our reasonable control (including internet service disruptions, mobile network outages, and third-party payment provider delays) may temporarily affect Platform availability. ku91 will not be liable for losses incurred as a result of Platform unavailability caused by such events.

10. Amendments to These Terms

ku91 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, ku91 will update the "Last updated" date at the top of this page and, where practicable, notify registered Players by means of a Platform notice or email. Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those revised Terms.

If you do not agree with any revised Terms, you must stop using the Platform and may request closure of your Account by contacting the support team. Continued use of ku91 after revised Terms have been published will be taken as acceptance of those changes.

11. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and shall be construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through our internal complaints procedure should be submitted in writing to [email protected]. ku91 will endeavour to resolve all complaints within 14 business days of receipt. Players are encouraged to attempt resolution through our support team before pursuing any other avenue.

Key Points at a Glance

A summary of the most important rules that apply to every ku91 account holder.

For support enquiries, contact us at: [email protected]