ku91 Privacy Policy

1. Introduction

ku91 is committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy applies to all data processing activities carried out by ku91 in connection with the operation of the ku91 gaming platform, accessible at ku91.bio, and is directed at players based in Bangladesh.

By creating an Account on ku91 and using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please do not use the Platform.

2. What Data We Collect

ku91 collects personal data in several categories depending on how you interact with the Platform. The following table summarises the main categories of data we collect and why.

3. How We Use Your Data

ku91 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.

• 1
  Account ManagementTo register and maintain your ku91 Account, verify your identity, process deposits and withdrawals, and provide customer support services.
• 2
  Security & Fraud PreventionTo detect and prevent unauthorised access, account takeover attempts, duplicate account creation, money laundering, and other fraudulent activity on the Platform.
• 3
  PersonalisationTo tailor game recommendations, promotional offers, and content to your demonstrated preferences and gaming history, improving your overall experience on ku91.
• 4
  Legal ComplianceTo comply with applicable anti-money laundering obligations, age verification requirements, and any lawful requests from regulatory or law-enforcement authorities.
• 5
  Responsible GamingTo monitor gaming patterns that may indicate problematic gambling behaviour and to apply self-imposed limits, cooling-off periods, or self-exclusion measures requested by Players.
• 6
  Service CommunicationsTo send you transactional messages related to your Account (e.g. deposit confirmation, withdrawal status updates, security alerts) via SMS or in-Platform notifications. Marketing communications require separate consent and can be opted out of at any time.

4. Legal Basis for Processing

Each data processing activity carried out by ku91 rests on one or more of the following legal bases. Where we rely on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

• 1
  Contractual NecessityProcessing required to fulfil our obligations under the Account agreement, including operating your Account, processing payments, and delivering gaming services.
• 2
  Legitimate InterestsProcessing necessary for our legitimate business interests, including fraud prevention, platform security monitoring, and improving our services, where these interests are not overridden by your data-protection rights.
• 3
  Legal ObligationProcessing required to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and lawful authority requests.
• 4
  ConsentWhere we send optional marketing communications or use non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time by contacting [email protected].

5. Sharing Your Data

ku91 does not sell your personal data. We share data only where it is necessary to operate the Platform, fulfil legal obligations, or protect the security of our services.

The following categories of third parties may receive limited personal data from ku91 in the course of providing services to the Platform:

• 1
  Payment ProcessorsMobile wallet providers (bKash, Nagad, Rocket, Upay) receive transaction references and amount data necessary to process your deposits and withdrawals. They do not receive your gaming history or bonus data.
• 2
  Game ProvidersThird-party game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) receive a pseudonymous player identifier sufficient to operate game sessions. They do not receive your name, contact details, or financial information.
• 3
  Legal Authoritiesku91 may disclose personal data to law-enforcement agencies, regulatory bodies, or courts where required by applicable law or a lawful order. We will notify you of such disclosure where legally permitted to do so.
• 4
  Technical InfrastructureCloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under strict contractual data-processing agreements that prohibit use of data for their own purposes.

6. Payment Data & Mobile Wallets

All financial transactions on ku91 are conducted through regulated mobile wallet services. When you make a deposit via bKash, Nagad, Rocket, or Upay, the transaction is initiated and authorised on that provider's own platform. ku91 receives only the transaction reference, amount, and wallet number suffix required to credit your Account balance — we do not receive, store, or process your wallet PIN, full wallet credentials, or bank account details.

Withdrawal requests are processed back to the same wallet used for deposit, after identity verification. Payment data is retained for the period required by applicable financial regulations and is not used for any purpose other than processing transactions, handling disputes, and meeting our anti-money laundering record-keeping obligations.

7. Cookies & Tracking Technologies

ku91 uses cookies and similar tracking technologies to operate the Platform, remember your session preferences, and improve performance. Essential cookies (those required for login sessions, balance display, and security functions) are always active and cannot be disabled without impairing your ability to use the Platform.

Non-essential cookies (such as those used for usage analytics or personalisation) are deployed only with your consent. You can manage your cookie preferences at any time by contacting our support team. Disabling non-essential cookies will not prevent you from accessing games or making transactions, but may reduce the relevance of promotional content shown to you.

8. Data Retention

ku91 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data (identity, contact, and gaming history) is retained for the duration of the active Account and for a period of five years following Account closure, in line with standard financial record-keeping requirements applicable to online gaming operators.

Financial transaction records are retained for a minimum of seven years as required by anti-money laundering regulations. After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an individual.

9. Data Security

ku91 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive Account data at rest, access controls that restrict personal data to authorised personnel only, and regular security reviews of our infrastructure and third-party integrations.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ku91 will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the breach. You can help protect your Account by using a strong, unique password and by contacting us immediately if you notice any suspicious activity.

10. Your Data Rights

As a registered Player on ku91, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number for identity verification.

• 👁️
  Right to Access — You may request a copy of the personal data ku91 holds about you, including your Account data, transaction history, and gaming records.
• ✏️
  Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• 🗑️
  Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. Note that data subject to mandatory retention periods (e.g. financial records) cannot be erased until those periods expire.
• ⏸️
  Right to Restriction — You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing based on legitimate interests.
• 📦
  Right to Portability — Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• 🚫
  Right to Object — You may object to processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

11. Children's Privacy

ku91 is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account. If you are a parent or guardian and believe that a minor has registered on ku91, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

ku91 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, notify registered Players by means of a Platform notice.

Your continued use of the ku91 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revised policy, you should stop using the Platform and may request Account closure by contacting [email protected].

Privacy enquiries: [email protected]